Interactify is the essential business solution for managing all of your
customer interactions, including voice, chat, email and social media.
Interactify is a business solution that aims to provide superior management for Voice and Non-Voice interactions. By providing cost effective enterprise level services, small to mid-size businesses now have the ability to organize and manage their interactions without the up-front setup fees, hardware costs, extra paperwork or inflexible long term commitments. Pay only for the services you use and even keep your legacy software and hardware, as Interactify doesn't require you to purchase any hardware. Using our modern web based application, simply plug in a USB headset and start taking voice interactions now! For supervisors and agents who prefer a physical phone, we do support most modern Voice Over IP (VOIP) hardware, such as Cisco desktop phones.
Relieve pressure off of traditional voice channels with our integrated live web chat feature. Engage with your customers across multiple channels, create chat and voice projects and manage interactions for sales support and other purposes.
Stop giving out sensitive social media data like company usernames and passwords. When a customer inquires about your company or posts on your social media page, Interactify can take that customer communication and route it to the agent best suited to handle the request.
Worried that your customer emails are not getting the attention they deserve? Give priority to customer requests by eliminating the need of inbox checking. Emails are routed in queue to the appropriate agents and the system ensures that the customer requests are met.
Expand your reach with access to US Domestic/Toll Free and International phone numbers.
Queue your incoming calls and automatically disperse them to the appropriate agents. Answer calls in the order they’ve been received and provide clients with estimated wait times.
Disperse calls to the right agent every time. Direct calls, chats and other forms of interaction to the agent with the best skill set to handle the requests of the inbound caller.
Our completely customizable Interactive Voice Response system allows for enterprise level phone interactions with clients. Interactify’s IVR allows you to implement custom greetings, holiday prompts and voicemails.
See what’s happening in your call center in real time right from our customizable control panel. Handle issues quickly and assure the quality of agents in handling customer issues. Control the entire operation from a single dashboard and stop any problems before they start.
Integrating your applications with telephony will increase productivity and allow for remote agents. Coordinate your telephone and computer interactions, control and route calls, pre-populate screens with customer information and much more.
Upgrade to our Intermediate plan and get 2 custom CRM integrations. Giving your agents a unified experience, you can add new functionalities such as Click to Dial, Data Synchronization, Screen Pops that pull data from your existing apps and more.
Never under-estimate the value of call recording. Track and monitor the quality control of all of your agents and improve your organization's ability to train new employees based on these recordings of real world interactions. Archive specific interactions for future purposes.
Powered by sophisticated algorithms, data that is gathered from previous calls made by agents allows the system to know exactly how many calls need to be placed and times the calling precisely based on the availability of your agents.
Ensure uniformity, increase agent productivity, and reduce communication errors with custom agent based scripts. Agent scripts automatically pre-populate for each call.
Broadcast prerecorded messages instantly to countless call recipients with our Voice Broadcasting system. Great for campaigns, marketing and sales. Try our free, in house prompt production today!
No time to do custom audio production? No problem. With Interactify’s Text to Speech feature, you can create prompts on the fly. Choose between 5 computerized voices and simply type what you want it to say. Perfect for one time announcements.
Agents can handle inbound and outbound calls at the same time. Calls are automatically routed based on availability.
Comply with existing Federal prohibitions relating to calls and other forms of communication.
Listen in on your agents to maintain proper quality control.
Directly chat with your agents regardless of their availability.
With a click of a button, you can see your agent’s screen and monitor what they are doing. Great for remote agents.
Similar message broadcasting, you can send one way messages to individual agents. Update them about their performance, policy violations, etc.
In addition to automatically recording calls in the admin manager, you can also record individual calls while using the Agent Monitoring feature.
Send important messages regarding incentive structures, scheduling notifications, and more using Interactify’s Message Broadcasting feature.
Listening on a call and a customer tells you one thing but your experience tells you that they really mean something else? Coach agents on a separate channel during interactions without being heard by customers.
Log the agent out with a message explaining the reason why this action has taken place. The supervisor can also reset the agent’s password at the same time, requiring the agent to speak to the supervisor before they can log back in.
When an agent violates terms of conditions or is unable to handle an interaction by themselves, a supervisor can join in on the conversation and opt to disconnect the agent’s channel and completely take over.
Prevent new interactions from being routed to the agents before they are able to complete the necessary tasks related to the interaction they just completed. Enable this feature to give your agents a specific amount of wrap up time.
When an interaction ends, prompt your agents to disposition the call. Gain valuable insights to understand how your agents resolve issues and the outcomes of any interaction. This data is available to use in the Interactify reporting.
Get custom metrics and data that allow you make wise business decisions. Choose from prebuilt reports or make custom reports while viewing everything on one dashboard.